To you, Ma Bell
Readers Say AT&T Still Ripping Off US Soldiers.
“My husband just arrived in Iraq this past Monday (October 2nd) for an 8 month tour with the USMC (his first tour in Iraq). In this very short window, we’ve learned that AT&T has a monopoly on the pay phone service; they’ve set up their phones to only accept AT&T cards. Phone cards that offer cheaper rates (from other companies) cannot be used. To top it all off, to recharge these cards ($42 buys you approx 165 minutes of talk time; to compare, when he was stationed in Japan, $30 bought us 375 minutes of talk time), there is a 10% “recharge fee.” Though this can be avoided by just buying a new card from Iraq, my husband does not always want to be carrying cash on him. Further, we thought it would be easier for family members to just recharge this card than to send him new ones. Well, I was charged almost $7 in “taxes & fees” to recharge this card yesterday. Calls to AT&T revealed that they are no longer charging the surcharge fee as of Oct. 31, but that does me no good now. I’m just outraged that AT&T and the government have essentially created a monopoly systems with the pay phone service. Even though cheaper options do exist, the general public has been given the impression that to “support the troops,” you should buy these AT&T cards that have these outrageous rates and hidden fees.
“The information on these VIOP (sic) phones is very helpful, and I intend to pass this information along to him when he calls next. However, the other postings have indicated that they have problems, too, so I’m not sure which is worse. My husband has indicated that at his location, internet service is unreliable and when it does work, incredibly slow (7-10 minutes to load a page in its entirety), so I don’t think that VIOP would really work well for him. We’d be happy with consistent email as a way to communicate, but that can’t happen with his options right now, and we’re stuck with these pay phones.
“To top it off, when I called AT&T this morning to express my outrage at this issue, I asked how they could justify these charges for the phone cards. Well, the “friendly” customer service agent indicated that because of the cost of operating phones in Iraq (which I do not dispute) is higher than it is in other countries because of the instability, they need to recoup their costs somehow. And instead of AT&T just sucking up the difference to save these troops some money, they’ve elected to pass along those charges to the troops and their families. Outrageous. I hate the fact that we’re being nickeled and dimed by the government and AT&T. I have enough to worry about without figuring out how to fund calls home.â€
Here’s to you, Ma Bell. Raping our troops for every single nickle and dime they can spare.
We’ll see you up on antitrust charges yet. You mark my words on that one.

